Function expertise
Customer Success and Implementation
Customer success, onboarding, and implementation roles.
Roles we cover
Roles we recruit.
- Customer Success Manager
- Implementation Manager
- Onboarding Specialist
- Head of Customer Success
- VP Customer Success
Hiring challenges
What makes this hard.
Post-sale roles carry retention and expansion responsibility that is easy to claim and hard to prove. We look for genuine ownership of outcomes and difficult customer situations.
KickFind approach
How KickFind recruits in Customer Success and Implementation.
We work from the role outward - mapping the market, screening for relevant experience and availability, and presenting a decision-ready shortlist with clear context.
- 01
Role briefing
We align on the role, market, and what success looks like.
- 02
Market mapping
We map the relevant market and identify target candidates.
- 03
Screening
We assess experience, availability, and compensation fit.
- 04
Shortlist
We present a decision-ready shortlist with clear context.
FAQ
Common questions.
How does KickFind recruit for customer success and implementation roles?
We start from the role and business context, map the relevant market, screen candidates for experience, availability, and compensation fit, and present a decision-ready shortlist with clear context on each person.
Do you work on confidential or unadvertised roles?
Yes. Many of the roles we work on are not publicly advertised, including replacement, leadership, and sensitive hires handled through our confidential and executive search models.
Do candidates pay any fees?
No. Candidates never pay fees, and we never send a candidate's CV to an employer without their permission.
Hiring in customer success and implementation?
Tell us about the role and a member of the KickFind team will review it.